Within days of each other, Mercedes and Nissan debuted new fully electric vehicles to directly compete with Tesla in the zero emissions car market. While both companies look to take on Tesla, they’re going about it in different ways. Nissan Tests an Economical Price Point Nissan’s electric vehicle, the Sylphy Zero Emission, will be…
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Over the years, the importance of good customer service has become more and more appreciated. In an earlier time, when people had limited options for where to go to procure their goods and services and had limited ability to tell others about their experience, customer service impact was limited. Today’s world, however, is very different….
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Any good company’s success relies in part on a good customer service team. This is more important than ever in today’s marketplace, where consumers have so many choices and they want to feel listened to above all else. But how do you know if your customer service team is getting the job done? Here are…
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With the vast array of old and obsolete equipment that we service, our technicians, engineers and staff have just about seen it all. Through our service center we have repaired units that range from being built last month, all the way to being made in the 50’s (before even the invention of the modern transistor)….
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Sometimes the little extra things we do may not seem like that much, but to the right person at the right time it means everything. When I first joined the team here at Global Electronic Services many years ago, I had no knowledge of electronics other than my computer and my kitchen appliances. I did…
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It’s the eleventh hour and pressure is on! We have a plant down that has a crucial drive in need of repair and this unit hasn’t been available in 20 years! To top it off one of the components we need to replace is unidentifiable. In fact, the part number and any identifying marks had long…
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My grandpa always used to tell me, “Don’t believe it until you see it!” This saying is true for many things but especially true when it comes to some repair places that say they repair “EVERYTHING” in house. Anytime an opportunity presents itself, I always encourage customers to tour our facility. I want them to…
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How many times have we all been offered a promotion, gotten really excited about the prizes and then we see the fine print? Odds are 1 in 2,000; 1 in 146,000; 1 in 10 Million! What a letdown! True, it only takes one to win, but wouldn’t you prefer something a bit more, well, rewarding?…
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You’ll often hear people use the phrase, “it’s just business” when something goes south or is wrong in a business relationship. This implies that nothing is personal, rather just a casualty of business. In my years now with Global Electronic Services, I have never felt stronger that there is no such thing as a casualty of business. If your…
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I have been in the industrial repair business now for quite a few years. I know now that anytime I visit a manufacturing plant there is always at least one unit or piece of equipment there in need of repair. I also know that it is very common for a plant manager or maintenance supervisor…
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