When it comes to electronics repair, there’s a big difference between fixing a shattered smartphone screen and repairing a manufacturing machine. But having large equipment doesn’t mean you can’t get to know and trust your repair partner. How can having a reliable partner for your fixes help?
Single-source repair benefits
When you can trust a single business —or, better yet, a small group of experts or a single professional within that business — you can begin to establish a relationship with that person or those in the group. With a relationship comes trust and knowing you’re getting not only the most bang for your repair buck but also someone on the other end who really cares about fixing your machine properly the first time. As you build trust and continue looking to your reliable repair professional, you’re likely to go back and repeat business with the person you know and trust — rather than begin a new relationship with someone who might not get the job done to your high standards.
- Save time and money . You’ve already contracted with your preferred single-source repair company, so you can save time and not have to worry about finding and qualifying another company. Plus, working with a trusted partner relieves you from redoing all the paperwork just to have the repair performed. In addition, your accounting department has one less payee on the books and you’ve only got one place to transport machines to for repairs, easing logistics issues and reducing costs.
- Reduce downtime . Your contact at your repair shop cares about you, your machines, and your repeat business, so he or she will likely be working harder to improve your machines — and might even speed up your place in the repair queue — because of the added trust in your relationship. If your machine isn’t repairable, your partner may be able to offer a loaner until you can replace your worn machine. In addition to these examples of reduced downtime, you’re also likely to get your machines back in reduced timeframes, and your repair partner might even work to improve your machine — so it might be a while before you need another repair.
- Get the customer service you deserve . As your repair expert gets to know you and your business, he or she will come to know what you expect and how to keep you happy. With open lines of communication, he or she can update you on the process and your machine’s progress so you have a better idea of when your machines will be back on the manufacturing floor.
When you rely on one person or one company for your repair needs, you can use the partnership to build your own brand: You rely on only the best, and your end users can expect nothing but the best from you and your company as a result. If you’re ready to save money, reduce downtime, and build a trusted relationship with a repair professional, you’ve got to start searching. It’s exciting to establish a connection, but don’t dive into a commitment with the first company representative you speak with. Do your research and find the right repair partner.