You’ll find few companies these days who don’t tout the quality of their customer service. This is no accident. In the digital age, where consumers have more choices than ever and have access to countless reviews of other customers with regard to the service they received, having great customer service is an absolute requirement for…
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Hopefully you appreciate the importance of cybersecurity in manufacturing. Manufacturing is the second most frequently attacked sector when it comes to cyberattacks, so manufacturing cybersecurity is crucial to protect your manufacturing operations. In order to fully protect yourself, it’s important that you know the common cybersecurity threats to look for. So, what are the top…
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A tortilla chip factory in Austin, TX, had two separate instances of fires at its factory last week, both a result of food waste that caused chips to spontaneously combust. While the fires didn’t harm anyone or do any damage to property (and it’s a shame such a tasty snack burned), it does bring to…
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Members of society today expect to have every demand met with understanding and speed. For this reason, manufacturers are moving toward modern technology to improve their processes. Technologies such as data collection, predictive analytics, and diagnostics help reduce waste and improve product quality. Modern technology helps reduce waste Waste is a major concern for manufacturers….
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While troubleshooting, you have probably heard the term “relay” come up during your checks. Relays are one of the first things to be examined when a failure has occurred in an electrical cabinet. Why is this the case? It is simple – most relays have moving parts (except for solid state) to achieve electrical switching…
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For decades, self-driving cars seemed like something out of a science fiction movie, until Tesla invented the first one. Aren’t you curious about the manufacturing process used to build it? Clearly, automotive manufacturing has come a long way over the years. We’ve made major discoveries since the invention of the wheel. From horse-drawn carriages to…
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Despite automation and globalization, manufacturing is not dead. In fact, it is alive and growing. With the boom of the Industrial Internet of Things (IIoT), we can expect great things in the future of manufacturing. From internet-connected cellphones to wearable devices that track our fitness while streaming music, the IoT has significantly changed the way…
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The gender gap in industry sectors has always been a problem — particularly the gender gap in manufacturing. Women have traditionally not gone into these types of jobs, and there have been few incentive programs to get them into them. However, in one area, that may be changing. That area is renewable energy, where one-third…
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Refining customer service processes is an art, and one worth pursuing. The right customer service enhancements could be the difference between a loyal repeat customer for life and a one-time sale, to say nothing of your desire to avoid scathing reviews from unsatisfied customers. Good customer service is all about customer relationship building, and one…
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China’s National Development and Reform Commission recently proposed new auto investment regulations to ban the manufacture of fossil fuel-burning vehicles in the country. A push towards ceasing all combustion engine production isn’t a new idea in China. There are been rules and regulations in place since last year to encourage automakers to be proactive…
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