Customer service can be challenging. Rarely do you answer the phone to find someone happy on the other end. You’re often shuttling from call to call of frustrated, disgruntled clients who often demand satisfaction before even explaining the problem. Here are two inspirational customer service stories that might make your customer service team feel better…
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Servo control systems are a technology that is being applied to many different applications every day. In past articles we have covered some of the areas in which servo technology can be found – such as Robotics and CNC. But what are some rapidly growing sectors that are being improved through the use of servos?…
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We’ve talked a lot about advancements in industry technology and how those changes relate to machinery and human workers. These days, it’s more and more common to see technology playing a bigger role with manufacturing firms. Analysts continue to look at “smart factories” and how they will change the manufacturing landscape, from digitization of operations…
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If the latest numbers are any indication, the American manufacturing industry will rocket into 2018, even as hurricanes Harvey and Irma continue to show their effects. According to the latest report from the Institute of Supply Management (ISM), the national factory activity index soared to pre-recession levels with a reading of 60.8% in September, “the…
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Technology moves extremely fast these days — and with it, the makeup of the workforce. How will continued innovation in manufacturing affect employment in 2018? While market forces can be unpredictable, it is possible to make some educated guesses based on the data. Here are some predictions to consider. Over the last few years, manufacturing…
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What kind of vehicle do you drive to your manufacturing job every day? Is it a car, truck, van, or SUV? Now dig a little deeper. Which make and model did you choose — and why? Was it based on price, features, gas mileage, or do you have a long family history of purchasing vehicles…
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Have you ever heard the saying “Choose a job you love, and you will never have to work a day in your life”? Rest assured, those of us in electronics repair work hard every day — but we also love our jobs! That’s because we know how important our repairs are to make sure you…
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Touchscreens are used in all types of applications in today’s society. We use them regularly at ATMs, fast food restaurants, office environments and in manufacturing facilities. Touchscreens are built to withstand repeated abuse. A study done in 2007 reported that 75% of employees have abused their electronic equipment at some point during their employment. With most…
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The inspiration for today’s topic came about when a customer sent us a motor that has a premature bearing failure due to a soft foot issue. If you need a refresher on soft foot problems I had blog covering this earlier in May that can be found here: https://blog.gesrepair.com/common-causes-of-premature-motor-failure-soft-foot/. The interesting thing about this particular…
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Team building can be an important part of a productive workforce. While some managers may feel team-building exercises can be nothing but a waste of time, studies show the right team-building exercises can be quite valuable, bonding employees so there is less conflict and better morale while also helping workers practice working together to resolve…
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